Recently, there have been instances of Apple’s operating system (iOS) causing difficulties with app installations as well as app updates. If you are having a problem with Santa’s Bag opening, do not delete the app. Deleting the app will remove your database, which is stored on your local device. Try to restart the app (without deleting). Try to restart your device if that does not work. Make sure that you have the latest iOS update installed. The latest iOS version is 13.2.3 (or 12.4.3, if that is the most recent iOS supported by your device). Make sure that you have the latest version of Santa’s Bag installed (2.3.2). Finally, contact us if these steps do not work.
The following link from Apple explains this in further detail. We recommend skipping step 4; contact us before you try to offload the app, as Apple’s offloading has been known to result in data loss in some situations: Apple Support Document: If an app unexpectedly quits, stops responding, or won’t open
Open the Settings app on your device. Scroll down to the list of apps and tap on the Santa’s Bag row. Set the Reset Passcode switch to ON. Close the Settings app. Open Santa’s Bag, and the passcode should be removed. A new passcode can be set within Santa’s Bag, on the Settings page.
It is possible to do a one-time copy of data from one device to another device by using our Backup/Restore feature. If you are trying to do a one-time copy of data from device A to device B, first make sure that you do not need any app data that is on device B. Next, backup your data to the local drive and share the backup with Device B. Restore your data on device B from the shared backup file.
Please note that this is not sync, nor should it be used as such. If data is frequently backed up and restored between various devices, there is much room for error and the chance that a later backup will be overwritten by an earlier backup, causing data to be lost.
If you previously purchased the Upgrade to Pro, the App Store should recognize your purchase and should restore the purchase to you without you having to pay again, as long as you use the same Apple ID under which you previously purchased the Upgrade.
In that case, your data is stored on your old device alone, unless you previously chose to back it up on your local device and email or share the file (versions 2.0 and up) or back it up via Dropbox (versions prior to 2.0).
If you have a backup of your data, it can be restored in the Backup & Restore area of the app. On the Summary tab, tab the gear button in the upper left hand corner, then tap the Backup & Restore row. Find the backup in your backup files list, or add a Dropbox backup to your backup files list by tapping the button entitled ‘Import V1 File to Backup Files’ and logging into Dropbox. Once you have located the correct backup file, you can tap on that file and you will be given the option to restore your app data from the file.
In any case, if you still have your old device, you can use the Backup/Restore feature to backup your data; you can choose to email or otherwise share that file to your new device in order to restore the app data from that backup. The app will need to be updated to version 2.0 or later to create new backup files.
Make sure that you have the right year selected for your active Christmas occasion; tap on the Summary tab, and the button in the upper right hand corner displays the active Christmas occasion year. Tap this year to see a list of all of your Christmas occasions. Select the year for the occasion that you would like to be active. The Summary, Recipients and Gifts tabs will all reflect the information for the occasion you have selected, and it is now the active Christmas occasion.
If you find your gifts by changing the active year, and it turns out they are actually listed under the wrong year, see the FAQ entitled ‘The gifts/budgets/totals displayed belong to a different year than the active Christmas occasion year for which they are being displayed.’
Tap the gear button in the upper left hand corner of the Summary tab. Tap the Edit Christmas Occasions (Advanced) row. Find the row for the occasion that has the wrong year, and tap that row. In the picker, scroll to the correct year for the occasion, and tap Select. This will change the year for the occasion to the selected year.
Archiving gifts (in versions prior to 2.0) did not store them on any sort of central server. Your data from any version prior to 2.0 is stored on your device, and, if you chose to back it up to Dropbox, it should be stored there as well. Archiving a gift simply removed that gift from all active recipients, lists and counts.
In versions prior to 2.0, archived gifts can be viewed via the Menu/View Archived Gifts. In version 2.0 and later, archived gifts are simply the gifts of past occasions; and you can change the active occasion for the app to any occasion – even a past occasion – by tapping the year displayed in the upper right hand corner of the Summary tab and selecting your desired occasion year.
Tap the gear button in the upper left hand corner of the Summary tab. Tap the Edit Christmas Occasions (Advanced) row. Find the row for the occasion that has the wrong year, and tap that row. In the picker, scroll to the correct year for the occasion, and tap Select. This should change the year for the occasion to the selected year.