Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) 2018-07-02T08:09:55+00:00

Tap the gear button in the upper left hand corner of the Summary tab. Tap the Edit Christmas Occasions (Advanced) row. Find the row for the occasion that has the wrong year, and tap that row. In the picker, scroll to the correct year for the occasion, and tap Select. This should change the year for the occasion to the selected year.

Open the Settings app on your device. Scroll down to the list of apps and tap on the Santa’s Bag row. Set the Reset Passcode switch to ON. Close the Settings app. Open Santa’s Bag, and the passcode should be removed. A new passcode can be set within Santa’s Bag, on the Settings page.

We currently do not offer sync between devices. It is possible to do a one-time copy of data from one device to another device (see below) by using our Backup/Restore feature; however, this feature was created as a way to create and restore backups, and not as a sync service, and thus should not be used regularly to transfer data between devices.
It is possible to do a one-time copy of data from one device to another device by using our Backup/Restore feature. If you are trying to do a one-time copy of data from device A to device B, first make sure that you do not need any app data that is on device B. Next, backup your data to the local drive and share the backup with Device B. Restore your data on device B from the shared backup file.

Please note that this is not sync, nor should it be used as such. If data is frequently backed up and restored between various devices, there is much room for error and the chance that a later backup will be overwritten by an earlier backup, causing data to be lost.

When you are ready to start entering gifts for the next year, go to the Summary tab and tap the year button in the upper right hand corner. Select the next year’s occasion from the list of your Christmas occasions. If that occasion has not yet been created, you can tap the plus button in the upper right hand corner to add the occasion manually. Gifts/budgets from previous years will not be deleted, and you can go back at any point and change the active occasion to the desired year to see that occasion’s gifts/budgets.
On the Summary tab, tab the gear button in the upper left hand corner, then tap the Go Ad-Free row. Tap the Restore button in the upper right hand corner of the screen.

If you previously purchased the Upgrade to Pro, the App Store should recognize your purchase and should restore the purchase to you without you having to pay again, as long as you use the same Apple ID under which you previously purchased the Upgrade.

Often, when someone gets a new device, they restore their new device from an iTunes or iCloud backup. If you did this and your data did not transfer over, it is possible that you might have disabled Santa’s Bag from being backed up.

In that case, your data is stored on your old device alone, unless you previously chose to back it up on your local device and email or share the file (versions 2.0 and up) or back it up via Dropbox (versions prior to 2.0).

If you have a backup of your data, it can be restored in the Backup & Restore area of the app. On the Summary tab, tab the gear button in the upper left hand corner, then tap the Backup & Restore row. Find the backup in your backup files list, or add a Dropbox backup to your backup files list by tapping the button entitled ‘Import V1 File to Backup Files’ and logging into Dropbox. Once you have located the correct backup file, you can tap on that file and you will be given the option to restore your app data from the file.

In any case, if you still have your old device, you can use the Backup/Restore feature to backup your data; you can choose to email or otherwise share that file to your new device in order to restore the app data from that backup. The app will need to be updated to version 2.0 or later to create new backup files.

In this case, there is a good chance that the gifts/budgets/totals being displayed are for a different year than that occasion whose gifts you are looking for.

Make sure that you have the right year selected for your active Christmas occasion; tap on the Summary tab, and the button in the upper right hand corner displays the active Christmas occasion year. Tap this year to see a list of all of your Christmas occasions. Select the year for the occasion that you would like to be active. The Summary, Recipients and Gifts tabs will all reflect the information for the occasion you have selected, and it is now the active Christmas occasion.

If you find your gifts by changing the active year, and it turns out they are actually listed under the wrong year, see the FAQ entitled ‘The gifts/budgets/totals displayed belong to a different year than the active Christmas occasion year for which they are being displayed.’

During the restore of app data from a backup made with a version prior to 2.0, the system will default to the current year’s occasion as the occasion for your active gifts, and this may be incorrect. This can be fixed on the Edit Christmas Occasions (Advanced) form.

Tap the gear button in the upper left hand corner of the Summary tab. Tap the Edit Christmas Occasions (Advanced) row. Find the row for the occasion that has the wrong year, and tap that row. In the picker, scroll to the correct year for the occasion, and tap Select. This will change the year for the occasion to the selected year.

Archiving gifts (in versions prior to 2.0) did not store them on any sort of central server. Your data from any version prior to 2.0 is stored on your device, and, if you chose to back it up to Dropbox, it should be stored there as well. Archiving a gift simply removed that gift from all active recipients, lists and counts.

In versions prior to 2.0, archived gifts can be viewed via the Menu/View Archived Gifts. In version 2.0 and later, archived gifts are simply the gifts of past occasions; and you can change the active occasion for the app to any occasion – even a past occasion – by tapping the year displayed in the upper right hand corner of the Summary tab and selecting your desired occasion year.