We welcome your questions, comments and concerns. Contact us via the form below, and we will make every effort to respond to you as soon as we possibly can. Already a Santa’s Bag user and have a question? You may want to take a look at our Frequently Asked Questions (FAQ) first to see if you can find the answer to your question there.
We hope that you enjoy using Santa’s Bag for iOS.
Recently, there have been instances of Apple’s operating system (iOS) causing difficulties with app installations as well as app updates. If you are having a problem with Santa’s Bag opening, do not delete the app. Deleting the app will remove your database, which is stored on your local device. Try to restart the app (without deleting). Try to restart your device if that does not work. Make sure that you have the latest iOS update installed. The latest iOS version is 13.2.3 (or 12.4.3, if that is the most recent iOS supported by your device). Make sure that you have the latest version of Santa’s Bag installed (2.3.2). Finally, contact us if these steps do not work.
The following link from Apple explains this in further detail. We recommend skipping step 4; contact us before you try to offload the app, because Apple’s offloading has been known to result in data loss in some situations: Apple Support Document: If an app unexpectedly quits, stops responding, or won’t open